There’s a lot of buzz about case management in the legal industry. It’s basically just all of the systems and processes a law firm uses to manage its clients, matters, documents, billing, etc. Most law firms are using some kind of case management software to help organize all of this information. But there is a lot more to running a successful law firm than just managing cases. One area in particular where many law firms fall short is lead management. Unlike case management, where all of the processes happen after a client has retained your firm, lead management happens pre-retention. It’s all of the processes required to track, follow up with, intake, and otherwise convert a prospect into a paying client. If you hope to grow your law firm, proper lead management is just as important case management, so it’s worth spending time focusing on it. In this post, we’ll provide our list of six lead management best practices to help lawyers land more clients and grow their firms.
If your law firm has attempted to adopt a new software program and failed, you’re not alone. Implementing new processes is never easy, since people naturally gravitate toward doing things the same, familiar way. But failing to update your processes can be risky in today’s fast moving business environment. Today’s law firms face a changing landscape and an unclear future. Adopting new technologies is becoming critical to maintain a competitive edge. But getting everyone onboard with the changes can present challenges. In this post, we’ll explain the three main reasons that many law firms fail at software implementation, along with some helpful tips to overcome these hurdles and succeed.
At many law firms, client intake is a disjointed process of back and forth calls and emails, and manual paperwork. The process can be arduous for both clients and staff. Worst of all, poor organization can expose law firms to liability when mistakes are made and result in lost business when things slip through the cracks. The better job you do at managing your intake process, the more efficiently your law firm will operate, and the more business you will close. Read on for our list of four client intake best practices to help get your law firm on track for success.
Sales is not something that most lawyers think about, even though they are probably out there selling almost every single day. There just hasn’t ever been a role for sales in the traditional legal business model. But that may be starting to change. Legal services are becoming increasingly commoditized, and law firms are waking up and realizing they need to start acting like a real business, where marketing and sales are the name of the game. In this post, we’ll explain why smart law firms are hiring salespeople, explain the role of a salesperson in the firm, and look at how focusing on sales can help you grow your practice.
Legal services are becoming increasingly automated and commoditized as technology infiltrates the industry. As a result of this shift, the legal business model is changing. We’ve blogged at length about why the hourly business model is broken and how the billable hour is dying. But due to the longstanding tradition of time-based billing and the change resistant nature of the legal industry, many law firms struggle to make the switch. In this post, we’ll lay out a simple framework that lawyers can use to determine how much to charge for flat fee legal services in order to help your firm keep up with the changing times.
Lawyers tend to be creatures of habit. They continue doing things the same way the’ve always been done, despite the huge advancements in technology happening around them. Yes, change is hard, but it also provides incredible opportunity for those who are willing to take a risk. In business, the best way to separate yourself from the competition is to break free from your old ways and be an innovator. As 2017 comes to a close, it’s a good opportunity to look back on your successes and failures of the past year, and find ways to improve your practice. Here are our top 3 New Year’s Resolutions for law firms in 2018 which will help you be more innovative and successful in years to come.
Subscriptions are a novel idea for the legal industry, with its very traditional hourly billing model. But subscriptions are slowly gaining popularity with transactional law firms, and for good reason. Unlike hourly billing, which leads to unpredictable costs for clients and creates unnecessary friction in the relationship, subscription billing provides predictability. Clients know exactly how to budget their legal expenses, and law firms have a more stable workload and a recurring revenue stream. In this post, we’ll walk through how The Food Law Firm implemented a subscription billing model, how it has impacted the firm and its clients, and how they use software to streamline processes and maximize profitability.
As many lawyers realize when they enter private practice, law school doesn’t exactly prepare you for the real world. Sure, you are well equipped to analyze the issues of a legal matter, but that’s only a small part of your job as an attorney, especially if you run your own firm. Law firms are service businesses, no different than a web design agency or landscaping company. But unfortunately, many lawyers don’t run their practices like business owners. They run them like lawyers. If your law firm is struggling to grow, it’s likely due to a failure in one of the two most critical business processes, neither of which is taught in law school. In this post, we’ll identify these two key business skills, explain why lawyers need to master them, and provide helpful tips to get you on the right track for success.
The world is going paperless, slowly but surely. In fact, many young people and startup companies don’t even own printers, scanners, or fax machines these days because there are so many paperless alternatives for handling everyday affairs. As an attorney, it’s inevitable that your clients will need to sign documents sometimes, from retainer agreements, to contracts, to settlement agreements and more. But it can be tough for clients to find the time to print out a document, sign it by hand, scan it, attach it to an email, and send it back. This can cause serious delays in your workflow and even lead to lost business when it comes to executing fee agreements. That’s why e-signature software is becoming so popular. In this post, we’ll cover the five major reasons why every law firm needs an e-signature solution.
I’m not going to sugar coat it…law firms are downright bad at adopting technology. Many firms, both big and small, struggle to implement new software, and it is rarely due to product deficiencies. It is because of their change-resistant attitudes, their lack of planning, and their failure to prioritize the use of technology to solve problems. Failed technology implementations can cause countless hours to be lost and thousands of dollars to be wasted. Not to mention that when you give up, you end up back at square one, without any improvements to your processes. It’s time for law firms to learn how to implement technology the right way. In this post, we’ll break down how to implement technology at your law firm in 4 steps without wasting time or money.